The health and well-being of our patients, their families and our staff is our top priority.
Spectrum follows the guidance of Public Health Ontario and Ontario Health as it relates to the management of COVID-19. As a community health care provider Spectrum continues to provide essential health care services to our patients. We work diligently to prevent the spread of COVID-19 by continuing to use rigorous infection prevention and control practices.
These practices include:
- Self screening by staff twice daily.
- Calling ahead and at visit screening of patients/household members.
- Universal use of surgical mask and eye protection (face shield or goggles)
- Practicing hand hygiene at arrival, before and after caring for patient and when leaving.
- Asking patients/household members to wear a mask during the visit, we understand some patients may be unable to tolerate wearing a mask for health reasons.
We remain committed to providing high quality care and service to our patients.
If you have any questions, please reach out to us.
COVID-19 FAQs for Patients and Families
Q: Are you continuing to provide service during the pandemic?
A: Our nurses, PSWs and senior companions provide vital health care services to patients. Presently our health care services remain uninterrupted during COVID-19.
Q: Are Spectrum employees working in both patients’ homes and long-term/retirement homes?
A: Fully vaccinated staff are able to work in multiple locations.
Q: What extra precautions are Spectrum implementing to keep patients safe?
A: The safety of our patients and our staff is our number one priority. Spectrum is following the guidance of Public Health Ontario as it relates to the management of COVID-19. These procedures include having our employees practice rigorous hand hygiene, wearing Personal Protective Equipment which may include mask, gloves, gown and safety glasses and screening patients before each visit.
Q: What screening tool is Spectrum using?
A: Spectrum staff are using the Ministry of Health screening tool which includes questions about travel, symptoms of COVID-19, and contact with a probable or confirmed case of COVID-19. Spectrum staff screen themselves each day and ask each patient prior to visit all screener questions.
Q: What should I do if I or someone in my household feels unwell?
A: If you or anyone in your household is experiencing any symptoms of COVID-19 (shortness of breath, fever or cough) please contact Telehealth Ontario at 1-866-797-0000 right away.
Q: What happens if a member of our household is in self quarantine?
A: Our employees have screener questions for the patients and their household. The employee will notify their supervisor should a member of the patient’s household be in self quarantine or have confirmed or potential (test results pending) case of COVID-19.
Q: What should members of my household do when Spectrum staff are providing service?
A: We ask that while Spectrum staff are in your home providing care that members of your household practice social distancing and wear a mask or face covering. If possible we ask all members of your household to stay in a different room of the house while Spectrum staff are present.
Q: Who do I contact if I have specific COVID-19 questions related to your care?
A: Please direct your questions to email@example.com
Information for Patients and Families
- Stop the spread of COVID-19
- Proper hand hygiene
- Face coverings and face masks
- How to self-isolate
- Guide to self-isolation for caregivers
- COVID-19 self assessment
- Clinical office cough sign off
COVID-19 Vaccine: Make an Informed Decision