Your health and safety is our first priority.

Image: Your health and safety is our first priority.

At Spectrum, the health and well-being of our patients, their families and our staff is our top priority. We follow the highest standards of infection prevention practices, as recommended by Public Health Ontario and Ontario Health.

We work diligently to prevent the spread of COVID-19 and other infections such as influenza by following rigorous infection prevention and control practices.

These practices include:

  • Self-screening by staff daily.
  • Screening of patients/household members at time of visit and during call to confirm visit
  • Universal use of surgical masks
  • Practicing hand hygiene at arrival, before and after caring for patient and when leaving
  • Asking patients/household members to wear a mask during the visit – we understand some patients may be unable to tolerate wearing a mask for health reasons

We remain committed to providing high quality care and service to our patients so that they can remain safe in their homes, where we know they want to be.

If you have any questions, please reach out to us.

FAQs for Patients and Families

Q: What is Spectrum Health Care doing to keep me safe?

A: The safety of our patients, their families and our staff is our number one priority. Spectrum follows all guidance from Public Health Ontario as it relates to the management of COVID-19 and other infections. Before each home visit, our staff will ask you questions about respiratory and other symptoms. This ensures that they are prepared to provide the best possible care for the client’s unique needs. All employees practice rigorous hand hygiene, wear Personal Protective Equipment which may include mask, gloves, gown and safety glasses and screening patients before each visit.

Q: What screening tool is Spectrum using?

A: Spectrum staff are using the screening tool provided by Home and Community Care Support Services (HCCSS).

Q: What should I do if I or someone in my household feels unwell?

A: If you or anyone in your household is experiencing symptoms of COVID-19 or other infections (shortness of breath, fever or cough, vomiting/diarrhea) please contact Telehealth Ontario at 1-866-797-0000 if you have questions.

Q: What should members of my household do when Spectrum staff are providing service?

A: We ask that while Spectrum staff are in your home providing care that members of your household practice social distancing and wear a mask or face covering. If possible we ask all members of your household to stay in a different room of the house while Spectrum staff are present.

Q: Who do I contact if I have specific questions about infection control at Spectrum?

A: Please direct your questions to

Information for Patients and Families