Spectrum Health Care statement on COVID-19

Image: Spectrum Health Care statement on COVID-19

The health and well-being of our patients, their families and our staff is our top priority.

Spectrum Health Care is following the guidance of Public Health Ontario as it relates to the management of COVID-19. Our Senior Management team members participate in regular meetings with the Ministry of Health and Home Care Ontario to stay up-to-date with emerging information about the virus.

As a community health care provider Spectrum Health Care is continuing to provide essential health care services to our patients.

Spectrum Health Care is working diligently to prevent the spread of COVID-19 by continuing to use rigorous infection control practices and by screening all patients and their families using the screening tool from Public Health Ontario prior to home visits, clinic visits or patient transfers.

Spectrum Health Care is screening all employees returning to work after leave or vacation and communicating with them regularly about health guidance and any updates from the Ministry of Health.

Any staff or patients with symptoms or history of recent travel are being asked to self-isolate to protect themselves and those around them.

We have created a response plan and are using Public Health Ontario guidance to support our preparedness plans. Our COVID-19 preparedness plan includes operations, HR and communications planning.

We remain committed to providing high quality care and service to our patients.

If you have any questions, please reach out to us.

COVID-19 FAQs for Patients and Families

Q: Are you continuing to provide service during the pandemic?

A: Our nurses, PSWs, senior companions and medical transfer attendants provide vital health care services to patients. Presently our health care services remain uninterrupted during COVID-19.

Q: Are Spectrum employees working in both patients’ homes and long-term/retirement homes?

A: Spectrum staff are only working in one healthcare setting, either in a facility or in patients’ homes to keep patients safe. Every patient/household is being screened by staff prior to each visit regardless of setting.

Q: What extra precautions are Spectrum implementing to keep patients safe?

A: The safety of our patients and our staff is our number one priority. Spectrum is following the guidance of Public Health Ontario as it relates to the management of COVID-19. These procedures include having our employees practice rigorous hand hygiene, wearing Personal Protective Equipment which may include mask, gloves, gown and safety glasses and screening patients before each visit. Spectrum is providing its staff with PPE and hand sanitizer regularly.

Q: What screening tool is Spectrum using?

A: Spectrum staff are using the Ministry of Health screening tool which includes questions about travel, symptoms of COVID-19, and contact with a probable or confirmed case of COVID-19. Spectrum staff screen themselves each day and ask each patient prior to visit all screener questions.

Q: What should I do if I or someone in my household feels unwell?

A: If you or anyone in your household is experiencing any symptoms of COVID-19 (shortness of breath, fever or cough) please contact Telehealth Ontario at 1-866-797-0000 right away.

Q: What happens if a member of our household is in self quarantine?

A: Our employees have screener questions for the patients and their household. The employee will notify their supervisor should a member of the patient’s household be in self quarantine or have confirmed or potential (test results pending) case of COVID-19.

Q: What should members of my household do when Spectrum staff are providing service?

A: We ask that while Spectrum staff are in your home providing care that members of your household practice social distancing and wear a mask or face covering. If possible we ask all members of your household to stay in a different room of the house while Spectrum staff are present.

Q: Who do I contact if I have specific COVID-19 questions related to your care?

A: Please direct your questions to communications@spectrumhealthcare.com

COVID-19 Resources

The following are trusted websites for the latest information about COVID-19.