About Us

Client Declaration of Values

Spectrum Health Care is committed to putting our patients first by providing quality-centred care. We depend on patients and their families to be our partners in the provision of quality health care services. Together we value:

Having a voice

  • Being personally involved in my care
  • Having my questions answered in a way that I can understand
  • Talking about my fears and concerns with my health care professional
  • Giving my family the chance to speak to my health care professional
  • Being listened to, and knowing that what I have to say will be valued
  • Being able to decide if I want to accept or refuse treatment/care based on my understanding of the risks and benefits involved
  • Getting help with a language barrier if I need it
  • Informing the health care team of any changes in my condition

Partnership

  • Partnering with my health care professional to work towards meeting my health care goals
  • Being respectful and considerate to all Spectrum Health Care employees
  • Taking part in decisions about my care with my health care professional
  • Having my treatment/care explained understandably
  • Being encouraged and supported by my health care professional to return to independence
  • Being prepared for discharge
  • Knowing who to direct complaints to at Spectrum Health Care

Courtesy & Respect

  • Caring for me with dignity and respect
  • Treating me with courtesy and compassion
  • Treating others with courtesy and kindness
  • Considering my views and beliefs
  • Respecting my right to privacy
  • Notifying Spectrum Health Care if scheduled appointment or visit time is not convenient
  • Keeping informed when my health care professional will arrive

Quality

  • Receiving my care in a timely way based on need
  • Receiving the best possible quality of care
  • Receiving care from the health care professional or team of health care professionals
  • Feeling safe when treatment/care is provided
  • Having my service provider understand my needs

Safety

  • Knowing how to set up my home and move around safely
  • Having my safety needs addressed
  • Learning about my role in patient safety and becoming aware of safety issues and steps I can take to reduce risk
  • Asking Spectrum Health Care employees for their picture identification
  • Keeping all animals away from care area (except service animals)
  • Refraining from smoking one hour prior to service and for the duration of the service
  • Not giving loans, gifts, tips or entering into private work agreements with Spectrum Health Care employees