Client Declaration of Values
Spectrum Health Care is committed to putting our patients first by providing quality-centred care. We depend on patients and their families to be our partners in the provision of quality health care services. Together we value:
Having a voice
- Being personally involved in my care
- Having my questions answered in a way that I can understand
- Talking about my fears and concerns with my health care professional
- Giving my family the chance to speak to my health care professional
- Being listened to, and knowing that what I have to say will be valued
- Being able to decide if I want to accept or refuse treatment/care based on my understanding of the risks and benefits involved
- Getting help with a language barrier if I need it
- Informing the health care team of any changes in my condition
Partnership
- Partnering with my health care professional to work towards meeting my health care goals
- Being respectful and considerate to all Spectrum Health Care employees
- Taking part in decisions about my care with my health care professional
- Having my treatment/care explained understandably
- Being encouraged and supported by my health care professional to return to independence
- Being prepared for discharge
- Knowing who to direct complaints to at Spectrum Health Care
Courtesy & Respect
- Caring for me with dignity and respect
- Treating me with courtesy and compassion
- Treating others with courtesy and kindness
- Considering my views and beliefs
- Respecting my right to privacy
- Notifying Spectrum Health Care if scheduled appointment or visit time is not convenient
- Keeping informed when my health care professional will arrive
Quality
- Receiving my care in a timely way based on need
- Receiving the best possible quality of care
- Receiving care from the health care professional or team of health care professionals
- Feeling safe when treatment/care is provided
- Having my service provider understand my needs
Safety
- Knowing how to set up my home and move around safely
- Having my safety needs addressed
- Learning about my role in patient safety and becoming aware of safety issues and steps I can take to reduce risk
- Asking Spectrum Health Care employees for their picture identification
- Keeping all animals away from care area (except service animals)
- Refraining from smoking one hour prior to service and for the duration of the service
- Not giving loans, gifts, tips or entering into private work agreements with Spectrum Health Care employees