Personal Health Information
Spectrum Health Care provides you with a broad variety of care services, and in order to meet your needs and serve you well, Spectrum Health Care needs to know personal information about you. As an individual, you have a right to know how we collect, use and disclose personal information and to expect that, to the best of our ability, your personal information held by us remains accurate, confidential and secure. Spectrum Health Care is proud of its long-standing commitment to maintaining the confidentiality and security of personal information and has implemented practices to better protect the privacy of your personal information. Spectrum Health Care collects, uses, discloses and stores facts about you and your health. These facts are collected to help provide health care or payments for health care.
Spectrum Health Care, in the regular course of business, collects data and information on behalf of a wide range of patients. The reasons for data collection are as diverse as our patients, and might include: assisting in resolving a customer query, supplying service information, capturing customer survey data, for account management purposes, registering to receive corporate updates, fulfilling an order for service, or customers taking part in other various customer consultation opportunities.
All Spectrum Health Care staff ensure that the information gathered for various service programs and initiatives are limited to the collection of personal information which is necessary for the specific use intended, and that the knowledge and consent of the individual is obtained for the collection, use or disclosure of personal information.
Patients can take comfort in knowing that all personal information gathered remains their personal property. Patient information will vary from patient to patient and program to program, and may include name, address, phone number, e-mail address, and possibly some demographic information. The personal information captured shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Third Party Suppliers
In many situations, Spectrum Health Care works with third parties who provide services including but not limited to the provision of internet services, data analysis and management, data keying and a variety of other services. Personal information may be shared or gathered by these third parties, in the course of providing these services to Spectrum Health Care, however these organizations must also adhere to all Spectrum Health Care's policies specific to the privacy of personal information. In all instances, the data remains the property of Spectrum Health Care's patients.
Spectrum Health Care may disclose personal information if we are required to do so either by law, to comply with a legal process or government requests, or to protect the rights, property, or safety of Spectrum Health Care, its' customers, or the general public.
Any request from any individual or organization is treated with the utmost respect for individual patient confidentiality. Spectrum Health Care will immediately contact the patient to obtain consent for disclosure unless the patient has previously consented in disclosures or agreements. This process ensures the right of the individual under the Privacy Legislation, as well as the patient / service provider confidentiality agreements obtained at the initiation of service.
Spectrum Health Care uses a variety of security measures to protect against the loss, misuse, and alteration of the information in our possession. Spectrum Health Care makes every reasonable effort to ensure that this personal information is maintained in a secure environment. In the case of financial information exchange we use industry-standard, SSL (Secure Socket Layer) encryption. Data is supported in-house on internally maintained servers and are protected by multi-level security including firewalls, the latest anti-virus software, and password protected access to patient data.
You have Concerns… Contact Us
Spectrum Health Care has appointed a Privacy Officer to oversee, monitor and report all patient privacy issues and concerns. If you have any questions regarding this privacy statement, our business practices, or your dealings with us, please feel free to contact the Privacy Officer at:
Mail: Attention: Privacy Officer
2 Bloor St. East, Suite 1200
Toronto Ontario, M4W 1A8
If you wish, you may also contact the Ontario Information and Privacy Commissioner at 416.326.3333.
For more information on Spectrum Health Care we invite you to contact us at our Toronto or Mississauga office, or complete our quick contact form located at the right and a Spectrum Health Care representative will contact you as soon as possible.